Refund policy

REFUND & RETURN POLICY

Last updated: [25 July 2026]

At Men Etc, your satisfaction matters to us. We stand behind Freedom Pulse in two ways: if your order arrives damaged, defective, or incorrect, we'll resolve it quickly - and if you complete the full treatment protocol and genuinely see no results, our 90-Day Results Guarantee has you covered. Please read both sections below, as different conditions apply to each.

PART A - DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or if you receive an incorrect item, we'll make sure the issue is resolved quickly and smoothly.

How to Request a Return
Please email us at hey@menetc.com within 2 days of receiving your order. To help us process your request faster, attach clear photos of the damaged, defective, or incorrect product(s), along with your order number.

Eligible for Return
You can request a return or exchange if:

  • The product was damaged during transit
  • The product has a physical defect
  • You received the wrong product

Not Eligible for Return
Returns under this section cannot be accepted for:

  • Products that have been opened, used, or have broken seals (except under the 90-Day Results Guarantee in Part B)
  • Orders that cannot be verified against a valid order number
  • Any item not returned in its original condition

Return & Refund Process

  • Once we receive your request, we will review the submitted photos and details.
  • If your return is approved, we'll guide you through the next steps.
  • After the returned item is inspected and verified, we will confirm your eligibility for a refund or replacement.
  • Approved refunds will be issued in full.
  • Replacements or exchanges (if applicable) will be processed within 7 days.

Refund Timeline

  • Online Payments: Refunds will be issued to your original payment method within 7 working days of approval.

PART B - 90-DAY RESULTS GUARANTEE

IPL works - but only with consistent use across the full treatment cycle. That's why this guarantee is results-based: complete the protocol, and if you genuinely see no reduction in hair regrowth, we'll refund the product price.

How it works
If you use Freedom Pulse as directed for the full 8-week protocol and see no visible reduction in hair regrowth, you may request a refund of the product price. To qualify, all of the following must be met:

a. Consistent, complete use. You must have completed the full recommended protocol - approximately 2 sessions per week across 8 weeks (a minimum of 12 sessions). Results are not possible with irregular or partial use.

b. Proof of use. At the time of your claim, we will ask for reasonable evidence that the protocol was followed-— this may include your session dates and clear, dated photographs of the treated area taken at the start and end of your protocol. This protects genuine customers.

c. Claim window. Refund requests are accepted between Day 60 and Day 90 from the date of delivery. Meaningful results cannot be assessed before Day 60, and the guarantee closes at Day 90.

d. Device returned in full. The device and all included components must be returned in complete, working condition in the original box. Devices that are physically damaged, tampered with, or missing components are not eligible.

e. One claim per customer/household. Valid for one refund per person, household, or shipping address, verified against your order number.

What is refunded
Approved claims are refunded for the product price only. Original and return shipping costs are non-refundable. Refunds are processed to the original payment method within 7–10 working days of us receiving the returned device and confirming it passes a basic functional check.

How to claim
Email hey@menetc.com with the subject line "90-Day Guarantee Claim" and your order number. We'll respond within 2 working days with the next steps and return address. Please do not ship the device before receiving confirmation - unauthorised returns cannot be tracked or processed.

PART C - CANCELLATIONS & YOUR STATUTORY RIGHTS

Cancellations: Orders can be cancelled for a full refund any time before dispatch. Email hey@menetc.com immediately with your order number.

Your rights: Both guarantees above are offered in addition to your rights under applicable Indian consumer protection law, and nothing here limits those rights.

Need Help?
We're always here to assist you. Contact us at hey@menetc.com for any questions or support.